photo Mike Oldham
Spanish Fork, Utah

Stories Matching Tag: applecare

Apple Care: Resolved

Well going to the Apple Store did the trick. I guess that is the real difference between mailing something and talking to a real person. I do have to give the online service some credit, when they received my ipod there was a pinch of metal that had separated from the top by the WiFi plate. If they had seen that they would have good cause to think I'd tried to open it. And since it was over mail they couldn't just ask me like the nice lady at the Genius bar.

Posted on April 17, 2009 at 4:29 pm
 

Apple Care: Part 3

The letter they sent was just a repair sheet with a checkbox checked. The reason it failed was.

iPod was not in its originally assembled condition, as the enclosure was either disassembled or opened; therefore, technicians were unable to perform any diagnostics.

Apparently having dust under the screen makes Apple think you opened your iPod. Sorry to tell you Apple, but the thing isn't dust proof. I wouldn't dare opening an iPod that I bought the extended warranty on. That would be stupid.

Posted on April 17, 2009 at 9:00 am
 

Apple Care: Part 2

A letter? Seriously? They send me an email telling me they are sending me a letter. That's about the dumbest thing I've ever heard. I don't remember any accidental damage or misuse. We'll see what the letter says...

Posted on April 16, 2009 at 1:11 pm
 

Apple Care: The Beginning

Friday night my iPod Touch died. I had plugged it in before going to bed and iTunes beeped at me with a sync error. Apparently it was having trouble talking to the device. Whenever I'm having trouble with my iPod I reboot it. So I turned it off and then back on again. Once it turned on i got the screen you get when you have a new iPod. A picture of iTunes with a standard iPod chord running to it telling you you must sync.

Posted on April 16, 2009 at 10:42 am
 

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